Troubleshooting
Troubleshooting
Solutions for common platform issues on Magnific. If something is not working as expected, start here.
This article covers general platform issues. For problems with a specific AI tool — like a failed generation, blocked prompt, or download error from a tool — check the troubleshooting section at the end of that tool's article.
In this article
- Search and filters
- Page not loading or slow
- Display or layout issues
- Browser compatibility
- Clear cache and cookies
- Error messages
- Ad blockers and extensions
- Reporting a bug
- Common questions
Search and filters
Magnific uses AI-powered search to help you find content. You can search by typing a text description or by uploading an image to find visually similar results.
Search by text
Type a description in the search bar to find matching content across photos, vectors, illustrations, icons, videos, PSD, templates, mockups, 3D models, and fonts.
Search by image
Upload or drag an image into the search bar to find visually similar content. This feature is available on all Magnific plans. After results appear, you can refine them with filters.
Search filters
After searching, you can narrow results using filters. Available filters depend on the content type:
| Filter | What it does |
|---|---|
| Category | Photos, vectors, illustrations, icons, PSD, 3D, video, templates, mockups, fonts |
| License | Free or Premium content |
| Orientation | Horizontal, vertical, or square |
| Aspect ratio | For video results |
| Color | Filter by dominant color |
| People | With or without people, number of people, age, gender, ethnicity |
| File type | JPG, PNG, SVG, EPS, PSD, AI |
| Style | Photo, illustration, watercolor, flat, hand-drawn, and more |
| AI-generated | Show only AI-generated content, exclude AI-generated, or filter by AI model |
| Prompt | Show only AI images that include the original prompt |
Advanced search with boolean operators
You can refine text searches using boolean operators for more precise results:
- AND — both terms must appear. Example: cat AND dog
- OR — either term can appear. Example: sunset OR sunrise
- NOT — exclude a term. Example: beach NOT people
Sorting
You can sort results by Popular or Recent to find trending content or the latest uploads. Magnific's Choice highlights top-quality picks recommended by the platform.
Page not loading or slow
If Magnific pages are loading slowly or not at all, try these steps in order:
- Check your internet connection.
- Try a different browser to rule out browser-specific issues.
- Clear your browser cache and cookies.
- Disable browser extensions, especially ad blockers.
- If using a VPN, try disabling it temporarily.
If the issue persists after all these steps, it may be a temporary server issue. Wait a few minutes and try again.
Display or layout issues
If the website looks broken, elements are overlapping, or the layout is not rendering correctly:
- Clear your browser cache and cookies.
- Make sure your browser is updated to the latest version.
- Try a different browser.
- Disable any browser extensions that modify page content.
Browser compatibility
Magnific works best with the latest versions of:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
If you are using an older browser version, some features may not work correctly. Update your browser to the latest version for the best experience.
Clear cache and cookies
Clearing your browser cache and cookies resolves many common issues. The exact steps depend on your browser, but the general process is:
- Open your browser settings.
- Find the privacy or history section.
- Select the option to clear browsing data.
- Make sure Cache and Cookies are both selected.
- Clear the data and restart your browser.
Error messages
If you see an error message on Magnific, note the exact text of the error. Common errors include:
| Error | What it means | What to do |
|---|---|---|
| Something went wrong | A temporary server issue | Wait a few minutes and try again. If it persists, clear cache and try a different browser |
| Access denied | You do not have permission for this action | Check your plan or login status. Some actions require a paid plan |
| Device limit reached | Your account is being used on too many devices | Reset your devices from account settings. See Account management |
| Expired certificates | Your device does not trust the required security certificate, which may prevent secure connections. | Update or install the ISRG Root X1 certificate on your device. On Windows, download and install it manually from the Let’s Encrypt website. On macOS or iOS, install the certificate via Safari or clear stored website data if needed. |
For errors related to AI generation, like failed generation, blocked prompt, or model-specific issues, check the troubleshooting section in the relevant tool article — Image Generator, Video Generator, etc.
Ad blockers and extensions
Some browser extensions — especially ad blockers — can interfere with Magnific's functionality. If you experience issues, try disabling your extensions temporarily to see if the problem is resolved.
Reporting a bug
If none of the above steps resolve your issue, contact support with the following information:
- A description of the issue and what you were trying to do
- The exact error message, if any
- A screenshot of the issue
- Your browser name and version
- Your operating system
This helps the support team investigate and resolve the issue faster.
Common questions
How does search work on Magnific?
Magnific uses AI-powered search. You can search by text description or by uploading an image to find visually similar content. Use filters to narrow results by category, license, orientation, color, and more.
Why is the website not loading?
Try clearing your cache, disabling extensions, using a different browser, and checking your internet connection. If the issue persists, it may be a temporary server issue.
Where do I report a bug?
Contact support with a description of the issue, the error message, a screenshot, and your browser and OS information.
Why can't I download a resource?
Check if you have reached your daily download limit, if the resource requires a Premium plan, or if your device limit has been reached. See Downloading content and Account management for details.